Policies
Shipping & returns
Dispatch
Orders are packed and posted within 48 hours (Mon–Fri) in recycled mailers. You'll get tracking by email as soon as the label is created.
Rates
| Destination | Service | Cost |
|---|---|---|
| UK | Tracked 48 | £4.95 |
| UK | Orders over £150 | Free |
| Europe | Tracked, 3–7 days | £11.95 |
| Rest of world | Tracked, 7–14 days | £17.95 |
Returns
- 14 days from delivery to request a return, for any reason.
- Items must come back unworn, unwashed and with tags attached.
- Return postage is on the buyer unless the piece was mis-graded or faulty.
- Refunds are issued to the original payment method within 3 working days of arrival.
Mis-graded pieces
If a flaw wasn't disclosed on the listing, we refund the item in full plus your return postage — no argument.
Read the grading standard →